Associate HR Business Partner – Operations – Remote

Patra Corporation
Remote, United States of America
Job Type


If you’re good at what you do, work anywhere. If you’re the best at what you do, come work at Patra!  We are leading the way in providing Technology-Enabled Services to the insurance industry. We have a culture first approach that puts inclusivity and work/life balance at the forefront. We do this 100% remotely, always have.


About the HR Business Role:

The HR Business Partner (HRBP) role is responsible for aligning business objectives with employees and leaders in designated business units. You will act as a key partner to Division leadership. The position cultivates partnerships across the HR function to deliver value-added service to leaders and employees that reflects the business goals of the organization. The HRBP will partner with the HR centers of excellence and Operations/Support business leaders to plan, develop, enhance, implement, and evaluate day-to-day human capital activities and solutions, including employee check-in’s, engagement initiatives, policy management, team building initiatives, employee relations, leaves, manpower and succession planning, and they facilitate the performance management process. The HRBP maintains an effective level of understanding the business, its midrange plans, its culture, and its competition. As a company brand ambassador, you’ll also foster a positive culture of diversity and inclusion in everything you do.




Knows the Business

  • Manage and resolve employee relations issues including conducting effective, thorough, and objective investigations.
  • Provides HR policy communication, guidance, interpretation and helps enforce.
  • Propagates & provides interpretation of Patra core values. Helps build & sustain the Patra culture based on the core values.
  • Facilitates annual performance management process “PMS” and collaborates with Department Head regarding performance management best practices and recommendations.
  • Maintains in-depth knowledge of HR labour requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
  • Successfully manage customer service standards and stakeholders’ expectations
  • Consults on business reorganizations, workforce planning and succession planning from a people perspective and employee point of view.


Leads Others

  • Works closely with management and employees opening the lines of communication around relationships, engagement, productivity, and retention.
  • Helps identify training needs for individuals and managers working closely with L&D


  • Use analytical and critical thinking skills to make timely and informed decisions taking all relevant factors into consideration.
  • Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions).

Team Player

  • Partners with the HR Shared Services Team “HRSS” on offboarding and compliance initiatives.
  • Partners and collaborates with the other HR departments as needed.
  • Stays abreast and maintain detailed knowledge of HR trends, technology, and methodologies

Who You Are:

  • Hungry, Humble, Smart; eager to be part of a values led organization that prioritizes doing things the right way, not the easy way.
  • Emotionally intelligent and able to build strong relationships and trust (both in person and virtually) with leaders and employees of diverse backgrounds and all levels.
  • Motivated by challenges; You have a positive outlook, a focus on solutions and an energy for rolling up your sleeves and doing whatever needs to be done.
  • Responsible and accountable with strong attention to detail and organization.
  • An exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough but supportive feedback when needed.
  • Ability to consult others on HR methodologies, ideas, and approaches.
  • Analytical decision maker and pragmatic problem solver who can find root causes of issues and gain leadership support to address them while driving solutions.
  • Able to handle sensitive and confidential information with discretion.
  • The ability to coach, influence, and partner with all levels of employees.
  • A strong knowledge of employment labour laws.
  • Develop and grow the business partner function within the People team.

Required Skills & Experience:

  • Minimum of 5 years of experience resolving complex employee relations issues.
  • Working knowledge of multiple human resource areas such as compensation and benefits practices, performance management, and recruitment.
    • Bachelor’s degree preferred
  • SPHR, PHR, SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred
  • Proficient with Microsoft Office Suite.

Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift to 15 pounds at times.

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.


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