Tag: Sean B. Hawkins
What To Expect as a Virtual Call Center Agent
As a virtual contact center agent you must know more than how to answer a call. Some hiring companies tell you what to expect! In Part One, Should You Work In a Virtual Call Center? you learned about some critical differences between working for in-house call centers and outsourced call centers. In this […]
Should You Work In a Virtual Call Center?
Companies around the world now use virtual call centers staffed with agents who work from home. [Part II: What To Expect As a Virtual Call Center Agent (And who’s hiring!)] Every now and then I’ll meet people who tell me about a recent customer service call they made. I always get a kick out […]
