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Technical Support Specialist (Global/Remote)

NodeReal
Location
Remote - Global, United States of America
Job Type
Category

Description

You will drive the establishment of NodeReal as the leading infrastructure provider of choice for crypto developers and projects of all sizes and growth stages. As a client-facing product engineer, you will be responsible for driving the experience of NodeReal products globally, and also owning the client onboarding process including prospecting and engaging with the leading developers and companies in the space.

Responsibilities

    • This is a 24x7 customer support team. Team members will be on rotation shift.
    • Provide hands on technical support.
    • Deliver a stellar customer experience.
    • Understand customer needs and how to meet unique challenges and goals.
    • Seek product feedback and track usage/performance, driving our product roadmap.
    • Be the voice of the customers.
    • Build and maintain ongoing relationships with complex stakeholders, both internally and externally.
    • Partner with internal teams to drive long term solutions / product development decisions.
    • Work in a quick changing environment

Requirements

    • Excellent English in both speaking and writing.
    • Min 1+ years of experience in a technical support role.
    • Technical degree.
    • Strong analytical skills.
    • Ability to understand and troubleshoot complex technical issues.
    • Strong communication skills with internal and external stakeholders.
    • Excellent people skills to monitor and measure customer performanceInterest in blockchain and crypto technologies.
    • Experience with blockchain is a must.

 

 

 

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