Solutions Manager, Virtual Care – Remote – $119,880-$145,524
Description
Healthcare is more confusing, more costly, and more complex than ever. Transcarent is a health and care experience company on a mission to empower Members to stay healthy by providing them with unbiased information, trusted guidance, and easy access to high value care where and when they need it. You will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for rapid expansion of our offering.
Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members.
What we look for in our teammates
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
Role:
Be part of Transcarent’s Solutions team, focused on developing industry-leading solutions and services to deliver exceptional care experiences. We are building a value-based platform for self-funded employers that directly connects consumers with high-value care. The Solutions Manager will be responsible for planning and executing on a wide range of complex business needs for the Solutions team by collaborating with our partners across Product, Product Marketing, Commercial, Finance, Reporting & Analytics, Clinical and Live Services teams, with a core focus on our Virtual Care program. This role requires a highly resourceful, proactive individual, with excellent communication, project and partner management skills, and healthcare strategy and operations experience. This role is critical in bridging strategic and operational expertise to navigate and execute on initiatives with diverse groups of stakeholders.
This position reports to the Everyday Care Solutions Lead.
Responsibilities:
- Partner with external and internal cross-functional teams to execute and improve solution initiatives that deliver high-impact results
- Program and project manage teams to effectively initiate, plan, execute, and monitor various strategic initiatives impacting the Transcarent experience
- Serve as an internal and external subject matter expert on Transcarent’s solutions, with a focus on virtual and everyday care
- Actively communicate with solution sponsors, partners, and stakeholders
- Conduct qualitative and quantitative analysis to inform strategic decision making
- Proactively identify key business opportunities to grow and improve the solution based on client and marketplace needs and recommended next steps to address
- Develop executive-level presentation materials to assess performance, provide recommendations, and enable decision-making
- Perform market research and competitive analysis and synthesize findings
- Support go-to-market (GTM) efforts including GTM strategy and planning, product and packaging, commercial enablement, marketing collateral, client-facing presentations and demos
- Troubleshoot operational issues and problem solve independently and efficiently
What we are looking for
- 5+ years of experience in building clinical programs or products required
- 2+ years of experience in management consulting, investment banking, venture capital, or similar experience required
- Background in healthcare, public health, or a related discipline - Master’s degree preferred but not required
- Background in digital health and/or virtual care is a strong plus
- Strong business acumen and intellectual curiosity – ability to approach complex business problems in a logical, structured way and drive rapidly toward insight
- Excellent communication, leadership, interpersonal and customer service skills
- Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed
- Excellent at prioritization, scoping, and documentation
- Strong organizational and project management skills
- Proven analytical, problem-solving and troubleshooting skills
- Sound judgment and decision-making skills
- Strong written and oral communication skills, particularly the ability to convey information in an accessible and clear manner
- Strong listening skills to gather requirements and understand the technical and non-technical barriers to project completion
Total Rewards
As a remote position, the salary range for this role is $119,880-$145,524.
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
