Senior Manager, Auto Recoveries Leader – Remote – $104,900 – $145,000

The Team

Upstart is seeking a Senior Manager, Auto Recoveries Leader to lead all aspects of Auto Recoveries, including repossession and remarketing, to join our team to manage and improve our auto recovery program and vendors. As an Auto Recovery Leader, you will be responsible for all day to day operations for vendor oversight/selection, procedure/process design, repossession/remarketing activities (repossession notices, assignments, vehicle sales, etc.) and overall portfolio performance.

You will own Upstart's auto recovery portfolio and be responsible for the performance of the department. You will own relationships with our existing repossession/remarketing and auto loan letter vendors; manage Upstart’s internal auto recovery team; report on and monitor performance of Upstart’s auto recovery process; interface with executive leadership and external investors/partners about the department’s current and expected future performance; review of new vendors as needed; development of new internal departments to ensure maximum asset recovery and adherence to Upstart’s policies and procedures.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - Onsite reviews of vendors, industry roundtables and/or conferences (2-3 per year) and this team has regular on-site collaboration sessions. These occur approximately 3 days per Quarter at the San Mateo, CA or Columbus, OH office office. If you need to travel, Upstart will cover all travel related expenses.

How you’ll make an impact:

• Own Upstart’s Auto Recovery function including: collection vendor oversight; deficiency balance collections; management of the internal team that oversees our repossession and remarketing program; and company relations with our third-party auto loan vendors.
• Build robust reporting and performance monitoring. Regularly report on performance to senior leadership and external investors and/or bank partners.
• Evaluate current internal practices and recommend new strategies and programs designed to improve overall recovery performance on the auto loan portfolio.
• Ensure that day to day work (repossession notices, assignments, etc.) are handled accurately and in a timely manner by Upstart and its third-party vendors.
• Establish KPIs and performance standards for the internal team, collections, deficiency balance collections, and repossession/remarketing vendors. Ensure KPIs and expectations are met and/or address any concerns with the team or 3rd party vendor. Report on issues, and make changes to ensure Upstart is maximizing its auto recoveries in a timely manner.
• Manage Upstart’s internal Auto Recovery team; coach and hold employees accountable for performance, deadlines, and reaching KPIs.
• Manage compliance risks, drive any process issues/ risk to a successful resolution.
• Lead projects and partner with engineering, product, legal, compliance and other key stakeholders to drive efficiencies, performance, and maximize dollars recovered.

What we’re looking for: 

• Minimum qualifications:
  • 7+ years of experience managing auto loan recovery (collections, vendor management, repossessions and remarketing) performance, developing and executing strategies and building/ leading effective teams.
  • 7+ years experience leading teams and managing a department including building a strong organizational culture while interacting with company executives and external stakeholders.
  • Strong vendor management/selection experience, specifically with repossession, remarketing, auto-collections, and debt-buying entities.
  • Deep analytical, problem solving and planning skills. Demonstrated ability to understand and communicate performance trends and steps being taken to improve.
• Preferred qualifications:
  • Experience in subprime auto lending and recovery
  • Ability to think critically, prioritize tasks, make decisions and utilize resources.
  • Strong communication skills and ability to present information in a clear and concise manner to senior leadership and external stakeholders.
  • Balance ability to work fast with a high degree of accuracy and detail.

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage
• Personal Development and Technology & Ergonomic Budgets
• Life insurance and disability benefits
• Clubs and Activities  (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)
• Generous vacation policy
• 401(k) and Employee Stock Purchase Plan (ESPP)
• Catered lunches + snacks & drinks

At Upstart, your base pay is one part of your total compensation package.  The anticipated base salary for this position is expected to be within this range: $104,900 - $145,000. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location.  Individual pay is also determined by job-related skills, experience, and relevant education or training.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The salary listed above for sales roles is On Target Earnings which includes both salary and commission, assuming 100% target achievement.

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